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 How do I earn points? |
Earn 1 point for every dollar you spend on all everyday and sale priced items, excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards,
postage stamps and Moviebank movie rentals.
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| How do I track my point balance? |
There are three ways to track your point balance:
1. At the bottom of your receipt, where you'll see how many points you've earned in your most recent transaction and how many points you've earned in total.
2. Online, at www.duanereade.com
3. Call 1-866-DRLOYAL
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| How come my "Current Points" are less than my "Regular Points This Purchase"? |
"Current Points" resets to zero after you've earned 100 points and your $5 reward. Within a single shopping trip, it is possible to earn a large number of points, reach 100 points, qualify for and receive a $5 reward. Current points are then adjusted to reflect your new point balance, including any remaining points in your account after you receive your $5 reward.
"Current Points" reflects points earned to date in 2008, or since you last received a $5 reward. After earning 100 points and receiving a $5 reward, Current Points are reset, allowing you to earn towards another $5 reward.
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| How often are points updated? |
Points are updated at the end of your shopping trip, except for bonus points, which are credited to your account by the end of the day. Present your card to the cashier with each shopping trip to earn your points.
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| What are bonus points? |
Bonus points are given on selected items throughout the store, giving customers the opportunity to earn double or even triple points on those items. It's a great way to earn towards your $5 Reward even faster!
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| Can I give my points to someone else? |
Dollar Rewards Points cannot be bought, sold or transferred. They do not have any cash value. Points cannot be redeemed except through a $5 Reward at Duane Reade stores.
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| Why does it look like my points balance went down from my previous shopping trip? |
Point totals can be reduced for one of three reasons:
1. Merchandise returns, with a reduction in points equal to the value of the merchandise returned.
2. You may have received a $5 Reward - each time you reach 100 points and receive a $5 Reward on the bottom of your receipt, 100 points are removed from your total.
3. Points may have expired - Dollar Rewards points expire annually. All points earned within a calendar year generally expire at the end of the year.
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| How do I receive my Reward? |
Upon earning 100 points, your $5 Reward will print out at the register at the bottom of your receipt and be handed to you by the cashier.
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| How many $5 Rewards can I earn? |
For every 100 points you earn, you receive a reward, so there's no limit to how many rewards a customer can earn. However, the maximum number of rewards that can received at the end of one shopping trip is three. If you qualify for four or more $5 Rewards within a single shopping trip, you'll recieve the remaining rewards at the end of your next shipping trip - printed out at the register with your receipt, and handed to you by the cashier.
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| What can I spend my $5 Reward on? |
Rewards can be used on any everyday or sale priced items, excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards,
postage stamps and Moviebank movie rentals. A minimum purchase of $5 before sales tax is required.
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| How long is my $5 Dollar Rewards coupon valid for? |
Rewards are valid for 14 days, beginning the day after they are issued. The expiration date is printed on each coupon. To redeem your $5 Reward, you must present your Dollar Rewards card with your $5 Reward to receive your discount.
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| Do online purchases qualify for points? |
Yes. You must provide your Dollar Rewards card number with your online order for your points to be credited towards your account. If you qualify for a reward as a result of online purchases, it will be shipped with your online order.
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